It was damaged and after five attempts to fix it, the store now says it is costing it too much
Two years ago we placed an order for a £1,500 sofa at our local Furniture Village store. After being delayed for more than three months, it arrived with a large, noticeable scratch on one of the sofa arms, and various holes and marks across the back of the sofa, and the firmness of the seats did not match. We reported this to the company on the same day it arrived.
Since then, the company has sent out five technicians, and each time they have sent the wrong replacement part for the scratch on the arm. They haven’t even attempted to try to resolve the other two problems. Continue reading...
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